Exceptional Customer Service: A Standard at Diamond Business Communications
Our inaugural “MSP Third Thursday Skill Boost Client Training” sessions commenced on June 27th 2024 with an introductory overview of how to use Microsoft Teams for collaboration.
With the core values of Diamond guiding us, we’ve crafted an innovative and captivating Live Webinar series reserved exclusively for our Managed Service clients.
At Diamond Business Communications, delivering outstanding customer service is not just an option, it’s our benchmark. Indeed, we take pride in surpassing expectations.
Our commitment extends beyond providing top-tier service; we are champions of ongoing education, convinced that continual self-improvement fosters innovation, creativity, and success.
Our Third Thursday Skill Boost Training Webinar series is jam packed with value, spotlighting & showcasing platforms, technologies, and tools (Microsoft and beyond) that are currently available and accessible to our Managed Service Clients so they can:
- maximize productivity, saving them valuable time to focus on what they do best
- effectively collaborate across their organization fostering innovation & creativity
- feel empowered in their daily tasks (who doesn’t love quick wins, hot tips and tricks, and process efficiencies!)
Boost your skills by watching one of our recorded trainings and downloading the associated quick reference guide or sign-up for a future training offering below!
Ready to maximize employee productivity and grow your business knowing your computers and network are always up and running, or simply desire to know what Diamond can do for you?
Not a client but interested in staying abreast on upcoming educational offerings and receiving tech tips straight to your inbox that will help you stay Cyber Safe?
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Become a Collaboration Pro: Take your Microsoft word skills to the next level by discovering advanced Word features, such as real-time editing, comments, track changes, and advanced formatting and editing techniques and shortcuts.
App Integration: Learn how to combine Word with other previously discussed apps like Teams, SharePoint, and OneDrive for efficient document management and collaboration.
Harness the Power of Copilot to Get Automated – March 20th 2025
In today's digital landscape, the mastery of AI tools is not just an advantage, but a necessity.
In this session, Cora will demystify the complexities of AI and illustrate how Microsoft Copilot is not just a tool but a game-changer for work-life harmony and business efficiency.
Discover how embracing AI with Microsoft Copilot can automate routine tasks, enhance productivity, and provide intelligent insights to support your team.
Move beyond the basics! Uncover hidden gems in PowerPoint to create captivating presentations. Learn about animations, slide transitions, custom layouts, and data visualization. Elevate your client communication and leave a lasting impression.
Uncover hidden gems & delve into advanced features of Microsoft Outlook. Explore custom rules, templates, search filters, and integrations. Learn time-saving techniques, email automation, calendar management, and collaboration tools to streamline communication and enhance efficiency.
Discover how Microsoft Forms empowers organizations to create surveys effortlessly, collect valuable information, and gain insights in real-time. Learn to design interactive, customized forms and quizzes.
Elevate Collaboration: My365 Modern Workplace: SharePoint & Viva Landing Page – January 16th 2025
Customized Portal: Uncover the value of how customized SharePoint home sites serve as a gateway to essential portals within your organization.
Quick Access: Learn how Viva Connections provides an integrated end-user experience, allowing employees quick access to critical content and tools.
Streamlined Experience: Dive into the unique capabilities of SharePoint home sites, designed to reflect your brand and priorities.
Navigate with Ease: Master the Teams call interface, including chat, participant management, and screen sharing for seamless meetings.
Supercharge Creativity: Utilize Microsoft Whiteboard to brainstorm, plan, and solve problems collaboratively in real-time.
Maximize Collaboration: Discover the basics of Whiteboard, including sticky notes, pen tools, and text boxes, to effectively capture and organize ideas during your meetings.
Explore Tips and Tricks: Use templates, import files, and draw precise shapes with enhanced ink to make your whiteboarding sessions more effective.
Maximize Productivity: Pin important emails, flag emails to integrate with To Do, and manage tasks with My Day.
Increase Efficiency: Schedule email sends, set up quick steps, and leverage enhanced email functionality such as read receipts, Undo Send, and email signatures.
Optimize Your Workflow: Use @mentions, utilize email subfolders, rules, and calendar sharing to maximize efficiency and enhance team coordination.
Master Task Management: Enhance productivity and streamline your workflow with Microsoft Planner and To Do.
Efficiently Manage Projects: Use Planner and To Do to keep your team organized and on track.
Elevate your Team: Boost your task and project management skills with tips, tricks, and best practices to maximize collaboration and productivity.
Optimize Your Experience: Integrate Planner and To Do with Teams for centralized access and better collaboration.
Teams 102: Enhancing Collaboration with Advanced Microsoft Teams Features – September 19th 2024
Master Advanced Microsoft Teams Features: Dive deeper into the advanced features of Microsoft Teams to enhance productivity and streamline your workflow.
Efficiently Manage and Organize Your Teams Environment: Learn how to effectively manage conversations, save important messages, and create announcements to keep your team informed and organized.
Become a Teams Power User: Discover tips, tricks, and best practices for using new Teams features like PII Portal and Copilot integration and collaborative notes to boost your collaboration skills.
Optimize Your Teams Experience: Understand how to manage notifications, organize and share files, and utilize advanced search functionalities to make the most out of Microsoft Teams.
Elevate Collaboration: My365 SharePoint & Viva Landing Page – August 15th 2024
Go over the Navigation: Experience the power of your My365 SharePoint Viva Landing Page hub site, a key component of the Modern Workplace in My365, to effortlessly navigate to connected sites and folders that you use daily in a snap.
Gain an Overview of the Seamless Integration with OneDrive and Teams: Say bye-bye to back-and-forth emails or everyone using a different method to collaborate on and share files, and instead access and share documents directly through SharePoint, a centralized hub.
Simulate a real-time collaboration feature: We will live share a document with attendee and collaborate simultaneously on a document to show you how this will boost productivity and reduce unnecessary back-and-forth.
Sync files between your My365 SharePoint and the File Folder on your local device: Work with peace of mind knowing your files are always backed up, accessible, and available whenever, wherever.
Revisit how to share folders securely with internal and external persons: Review the Manage Access Button, Move a folder, Copy a folder, and more!
Demystifying OneDrive for Seamless Collaboration – July 18th 2024
Seamlessly Access Documents from Anywhere: Learn how to set up and configure OneDrive on your computer, including installation, account sign-in, and backing up your documents.
Collaborate in Real-time: Discover how to use OneDrive to share files and folders, set permissions, and manage access for both internal and external users.
Optimize Storage Space: Understand how to manage file statuses and space in OneDrive, including identifying online-only files, locally available files, and files set to always be available offline.
Teams Functionality to Enhance Collaboration within Your Organization
Master Microsoft Teams Features: Understand key features in the Microsoft Teams interface to boost productivity and streamline your workflow.
Efficiently communicate & collaborate with colleagues: Learn how to leverage Microsoft Teams features such as, chat, channels, teams, & file sharing, for efficient communication & collaboration.
Become a Collaboration Pro: Acquire hot tips, tricks, quick wins, and best practices that will transform you into a collaboration powerhouse!
